Refunds & Support Policy
General Policy
All purchases made through our website are subject to this Refunds & Support Policy. By completing a purchase, you agree to the terms outlined below. It is your responsibility to review product details and ensure suitability before purchasing.
Software Purchases
Our software products are digital goods and are delivered as-is. Due to the nature of digital products, all sales are final.
Refunds will not be provided for change of mind, incorrect purchases, lack of technical knowledge, or compatibility issues unless explicitly stated as supported by us prior to purchase.
We strongly recommend reviewing all product information and requirements before completing your order.
Support Services
Support services are sold in time-based blocks and are provided as assistance, not as guaranteed outcomes.
Support may include setup assistance, configuration guidance, troubleshooting, and minor customisation. While we make every reasonable effort to assist, we do not guarantee that all issues can be resolved.
Support does not include full custom development, advanced integrations, or ensuring compatibility with all third-party themes, plugins, or environments.
Use of Support Time
Support time is deducted based on the actual time spent working on your request. Any partial use of a support block will be counted accordingly.
Once purchased support time has been used, additional work will require the purchase of further support blocks. Unused support time is non-refundable.
Response Times
We aim to respond to support requests within two working days. However, response and resolution times are not guaranteed and may vary depending on workload and complexity.
Priority handling may be given to larger support packages but does not constitute a guaranteed service level agreement.
Bug Reports
Bug reports may be submitted free of charge. These reports are reviewed and may be addressed in future updates at our discretion. Submission of a bug report does not guarantee a fix or response.
Refund Exceptions
Refunds may only be considered in limited circumstances, such as duplicate charges or where a product cannot be delivered at all.
Refunds will not be issued once software has been accessed or downloaded, or once support work has commenced.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for any loss or damage arising from the use of our software or services. This includes, but is not limited to, financial loss, business interruption, loss of data, or third-party conflicts.
All software and services are provided “as is” without warranties of any kind, either express or implied.
Chargebacks
If a chargeback is initiated without first contacting us to resolve the issue, we reserve the right to suspend access to our products and services, terminate licenses, and refuse future service.
Contact
All support requests must be submitted through our support ticket system. If you have an existing support request, you must continue communication through the original email thread until the matter is resolved.